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Terms & Conditions

Terms and Conditions

APACS (UK) Ltd

Last Updated: 04 September 2026

These Terms and Conditions govern the use of this website and the purchase of products from APACS (UK) Ltd. By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, please do not use our website.

1. Company Information

This website is operated by APACS SPORTS Ltd., registered in England and Wales with Company Number 10432894.

Registered Address: 321F Mayoral Way Team Valley Trading Estate Gateshead NE11 0RT United Kingdom

Contact Details:

Email: info@apacs-badminton.co.uk

Telephone: 0191 491 5550

2. Formation of Contract

2.1 When you place an order through our website, you are making an offer to purchase the products selected.

2.2 After placing an order, you will receive an acknowledgement email confirming that we have received your order. This acknowledgement does not constitute acceptance of your order.

2.3 A legally binding contract between you and APACS (UK) Ltd is formed only when we dispatch the goods and send you a dispatch confirmation email.

2.4 We reserve the right to refuse or cancel any order before dispatch for any legitimate reason, including but not limited to product unavailability, pricing errors, suspected fraud, or payment authorisation failure.

3. Product Information and Accuracy

3.1 We make every reasonable effort to ensure that product descriptions, images, specifications, prices, and other content on this website are accurate.

3.2 Product images are for illustration purposes only. Actual products may vary slightly from those displayed.

3.3 All dimensions, weights, and specifications provided are approximate unless otherwise stated.

3.4 We reserve the right to correct any errors, inaccuracies, or omissions without liability.

4. Website Use and Intellectual Property

4.1 All content on this website, including text, graphics, logos, photographs, product descriptions, software, and design elements, is owned by or licensed to APACS (UK) Ltd and is protected by copyright, trademark, and other intellectual property laws.

4.2 You may access and use this website for personal and non-commercial purposes only.

4.3 You must not:

  • Reproduce, distribute, modify, or commercially exploit website content.
  • Copy or republish substantial parts of the website.
  • Use website content without our prior written consent.

5. Website Availability

5.1 We aim to ensure that this website is available at all times.

5.2 We do not guarantee uninterrupted access and may suspend, withdraw, or restrict access to all or part of the website for maintenance, security, or operational reasons.

6. Ordering Errors

You may review and amend your order prior to submitting it through the online checkout process. Once an order has been submitted, changes may not be possible.

7. Pricing

7.1 All prices displayed on our website are shown in Pounds Sterling (£) and include UK VAT where applicable.

7.2 Delivery charges are shown separately where applicable and are clearly displayed during checkout.

7.3 Whilst we take reasonable care to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified after you have placed an order, we will contact you before processing the order and provide the option to proceed at the correct price or cancel for a full refund.

8. Payment

8.1 Payment must be received in full before goods are dispatched.

8.2 We accept payment methods displayed on our website at the time of ordering.

8.3 If payment cannot be authorised or processed, we reserve the right to refuse or cancel your order.

8.4 We are not responsible for delays caused by inaccurate or incomplete payment information supplied by you.

9. Delivery

9.1 Delivery Charges

Current UK delivery charges are as follows:

Order Value

Delivery Charge

Up to £24.99

£4.00

£25.00 - £69.99

£5.50

£70.00 and above

Free

All delivery charges include VAT where applicable.

Shuttlecock Orders

Delivery is included within the advertised price of shuttlecocks unless otherwise stated.

9.2 Delivery Times

We aim to dispatch and deliver orders within the timescales stated on our website; however, delivery dates and times are estimates only and are not guaranteed.

9.3 Delivery Address

You are responsible for ensuring that the delivery address provided is accurate and complete.

9.4 Delivery Delays

We shall not be liable for delays caused by circumstances outside our reasonable control, including but not limited to adverse weather conditions, courier delays, industrial action, or force majeure events.

9.5 Transfer of Risk

Risk in the goods passes to you upon delivery to the delivery address provided.

Ownership of the goods transfers only when full payment has been received and the goods have been delivered.

10. Consumer Right to Cancel

10.1 Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have the right to cancel most online purchases within 14 calendar days of receiving the goods.

10.2 Exercising Your Cancellation Right

To exercise your right to cancel, you must notify us in writing by email or post before the cancellation period expires.

10.3 Returning Goods

Unless the goods are faulty, damaged, or not as described:

  • You are responsible for return postage costs.
  • Goods must be returned without undue delay and within 14 days of notifying us of cancellation.
  • Goods should be returned in their original condition where reasonably possible.

10.4 Refunds

Refunds will be processed within 14 days of:

  • Receiving the returned goods; or
  • Receiving evidence that the goods have been returned.

Refunds will be made using the original payment method.

10.5 Exceptions

The right to cancel does not apply to:

  • Custom-made or personalised products.
  • Sealed goods unsuitable for return for hygiene or health reasons where the seal has been broken.
  • Any products exempt under applicable consumer legislation.

11. Faulty, Damaged or Incorrect Goods

11.1 If goods are faulty, damaged, or not as described, you may be entitled to remedies under the Consumer Rights Act 2015.

11.2 Please contact us promptly upon discovering any issue with your order.

11.3 Depending on the circumstances, you may be entitled to:

  • A repair;
  • A replacement;
  • A price reduction; or
  • A refund.

Nothing in these Terms affects your statutory rights.

12. Our Right to Cancel

We may cancel an order if:

  • Products are unavailable.
  • Payment cannot be authorised.
  • There has been a pricing or product description error.
  • We reasonably suspect fraudulent activity.
  • Delivery to the requested location is unavailable.

If we cancel an order after payment has been taken, a full refund will be issued as soon as reasonably practicable.

13. Limitation of Liability

13.1 Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation; or
  • Any liability that cannot legally be excluded under English law.

13.2 Subject to clause 13.1, APACS (UK) Ltd shall not be liable for:

  • Indirect or consequential losses;
  • Loss of profits, revenue, business, or opportunity;
  • Loss arising from events beyond our reasonable control.

13.3 Nothing in this clause limits your statutory rights under the Consumer Rights Act 2015. Subject to those rights, our total liability for losses arising from any order shall not exceed the purchase price of the goods concerned.

14. Import and Export Compliance

Customers outside the United Kingdom are responsible for ensuring compliance with local laws, customs requirements, duties, taxes, and import restrictions applicable in their jurisdiction.

15. Privacy and Data Protection

We process personal information in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

16. Changes to These Terms

We reserve the right to amend these Terms and Conditions from time to time.

Any changes will be published on this website and will take effect immediately upon publication unless otherwise stated.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including natural disasters, pandemics, government actions, transport disruption, industrial disputes, power failures, or telecommunications interruptions.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

19. Third Party Rights

No person other than the parties to the contract shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

20. Governing Law and Jurisdiction

These Terms and Conditions, any dispute arising from them, and any contract formed through this website shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes relating to these Terms.

All contracts are concluded in the English language.